1. Do you have a privacy policy?
2. Do you have a return policy?
3. What types of payments do you take?
4. How soon may I expect to receive my order?
5. I have questions, how can I contact you?
6. Can I have a gift shipped to a different address?


1. Do you have a privacy policy?
Yes. We will not sell, trade or give your personal information to any source for any reason. The information you provide us is kept confidential. It will not be shared with anyone.

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2. Do you have a return policy?
Please check your product upon arrival. No product should be returned without first getting approval from Shades ETC. Returns are evaluated on a case by case basis, please contact us if you feel your product didn't meet your expectations.

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3. What types of payments do you take?
Visa Master Card American Express Discover Money Orders

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4. How soon may I expect to receive my order?
Shipments go out as soon as payment is received and an email is sent with tracking number for your convenience.

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5. I have questions, how can I contact you?
email address: info@shades-etc.com. I answer all correspondence within 48 hours.

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6. Can I have a gift shipped to a different address?
Yes. We can gift wrap also. Why not add one of our victorian gift tags or note cards as an extra special gift.

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